Technical Support

Classes & Events via Zoom

All our classes, retreats, and events are offered through Zoom.

If you are having trouble getting into a class/event…

First, make sure that your Zoom meeting link is correct—it was either sent to you via email or accessed through the website upon registration.

Next, try the Zoom Troubleshooting steps listed in the sidebar. If you are still having problems, send an email to outreach@meditationinrhodeisland.org. Include “Can’t get into class” in the subject line. This email is monitored at the start of all our Zoom meetings so you will receive immediate help.

Membership

If you are having trouble with anything related to membership…

Follow the steps below. If you are still having difficulty, please send an email to outreach@meditationinrhodeisland.org. Include “Membership login/account/purchase” in the subject line.

Membership Login

Open a new ‘private/incognito’ browser window and try logging in again.

From a desktop

  • Go to File>New Private/Incognito Window. Alternatively, click on the the three dots in the top right corner of the screen
  • Go to AKBC website>Member Login

From a mobile

  • Tap on tabs/pages in the bottom right corner, then tap on Private. Alternatively, tap on the the three dots in the top right corner of the screen, then tap on New Incognito Tab
  • Go to AKBC website>Member Login

 

Membership Account

At any time, you can login to your account (Member Login) and access your member details by clicking on ‘Member Dashboard’. Here you can review your account details and make any updates. You can also check your billing cycle/history. If everything appears up-to-date and you are not seeing your member discount when you register for a classes/events, or are unable to see the Member Portal, please send an email to outreach@meditationinrhodeisland.org.

 

Membership Purchase

First, try opening a new ‘private/incognito’ browser window (see above). If you still have trouble, please send an email to outreach@meditationinrhodeisland.org.

Zoom Troubleshooting

First, check your internet connection
Be sure your connection is active and strong. You may also try reducing the number of applications you have open and restarting your computer.

Step 1. Zoom Client
Be sure your Zoom client is up-to-date
Rather then accessing Zoom through your web browser, use the downloadable Zoom client. It is more reliable. Go to zoom.us. Find ‘RESOURCES’ in the top naviagation and select ‘Download Zoom Client’. If you already have the Zoom client, make sure it is up-to-date (from within the client, go to ‘Check for updates’ under ‘zoom.us’). 

Step 2. Clear History
Open a new browser window ‘incognito’
Begin your session in a new browser clean of any history. Do this by opening a new ‘private’ window in your web browser. Then follow the steps to gain access to class. This may fix any issues of old cached Zoom IDs that are no longer valid.