Technical Support

Classes & Events via Zoom

All our classes, retreats, and events are offered through Zoom.

IF YOU ARE NEW TO THE CENTER OR ZOOM AND ARE EXPERIENCING DIFFICULTY…

First try the Zoom Troubleshooting steps listed in the sidebar. If you are still having problems, send an email to outreach@meditationinrhodeisland.org. Include “Can’t get into class/NEW” in the subject line. This email is monitored at the start of all our Zoom meetings so you will receive immediate help.

IF YOU HAVE SUCCESSFULLY ACCESED OUR CLASSES/EVENTS IN THE PAST… 

Send and email to outreach@meditationinrhodeisland.org. Include “Can’t get into class” in the subject line. This email is monitored at the start of all our Zoom meetings so you will receive immediate help.

Membership

If you are having trouble with anything related to membership, follow the tips below. If you are still having difficulty, please send an email to outreach@meditationinrhodeisland.org. Include “Membership login/account/purchase” in the subject line.

Membership Login

Clear your browser cache and/or open a new window ‘incognito’ and try logging in again.

To clear your browser cache

To open a new window ‘ingognito’

 

Membership Account

If the details of your membership account are not accurate (under XXXX on your Member page), or you are not seeing your member discount when you register for a classes/events, check that you have successfully paid for your membership this month. Payments take XX hrs (days) to fully process.

Membership Purchase

If you are having trouble purchasing a membership, lorem ipsum dolar sit….

Zoom Troubleshooting

First, check your internet connection
Be sure your connection is active and strong. You may also try reducing the number of applications you have open and restarting your computer.

Step 1. Zoom Client
Be sure your Zoom client is up-to-date
Rather then accessing Zoom through your web browser, use the downloadable Zoom client. It is more reliable. Go to zoom.us. Find ‘RESOURCES’ in the top naviagation and select ‘Download Zoom Client’. If you already have the Zoom client, make sure it is up-to-date (from within the client, go to ‘Check for updates’ under ‘zoom.us’). 

Step 2. Clear History
Open a new browser window ‘incognito’
Begin your session in a new browser clean of any history. Do this by opening a new ‘private’ window in your web browser. Then follow the steps to gain access to class. This may fix any issues of old cached Zoom IDs that are no longer valid.